Thanks for your help. This year we have a ‘RUN CONCIERGE’ that can answer most questions for both runners and spectators. If you show a runner the below QR code, they can link straight through to this helpful event day page.
Below are some common questions that you might be asked for this event.
Where can runners find final instructions?
They’re on the website www.run-fest.com and select Kew The Run. A link is at the top of the page.
What is the race start time?
Saturday 8.30am – This is the Kew Gardens 10k
Sunday 8.00am – This is the Kew Gardens Half Marathon
Do I need to do anything on the day?
If you have collected your race pack from one of the local running shops, you are all ready to go. If not head to the white tents outside Elizabeth Gate and collect your race pack from there.
I have forgotten or lost my running number
No worries – just head over to our registration tent at Elizabeth Gate and they will sort you out with a new race number
Where can I leave my bag?
The bag drop is on the Great Lawn (near the music stage), follow signs for the Event Village and you will see the baggage tents when you get there. Remember to pick up your bag after the race before you leave.
Where is the start line?
Palm House, it is about a 5 minute walk from the Event Village. Make sure leave plenty of time to get there – we will have an announcement to let you know when to walk down.
Where is the finish line?
Great Lawn and the Event Village.
Where can I meet my family?
Event Village on the Great Lawn.
Where is the best place to watch?
We have added spectator suggestions to our final instructions. Find these at run-fest.com .
I am volunteering on the day – where do I sign in?
The sign-in briefing time and location for all volunteers the volunteer desk at Elizabeth Gate. From here they will be directed where to meet their team leader.
Can I register to run on the day?
No unfortunately not – there is a capacity on each event due to the event taking place inside Kew Gardens. Due to the demand of the event, it has sold out. Entries for next year will be opening soon but, we also have another event in September. www.run-fest.com
Where does the course go?
Both courses are fully contained inside the gardens. The Kew Gardens Half Marathon does run along outside Elizabeth Gate/Ferry Lane for short periods. See website (https://run-fest.com/kew-the-run/about-kew-the-run/ for more info.
Where can I get water?
Runners will get water on the course and at the finish. You maybe able to purchase water pre event in the Orangery. For course water locations, please ask our ‘run concierge’ AI chatbot in our common questions section. www.run-fest.com/kew-the-run/common-questions .
Where are the toilets?
Pre event race toilets can be found next to the Family Kitchen. For course toilet locations, please ask our ‘run concierge’ AI chatbot in our common questions section (it will provide a map). www.run-fest.com/kew-the-run/common-questions .
Can I discard/leave anything at the start line?
Sadly, we cannot accept any clothing that you leave at the start line, we kindly ask you leave everything at the bag drop that you do not want to run with. Anything that goes to the start line with you should make it to the finish line or directly into a bin.
I have a complaint / I would like to give feedback / How can I contact the organisers?
As an event we do encourage feedback, we kindly ask all participants to drop as an email at info@run–fest.com with any feedback, positive or negative. We also kindly ask that runners remember that many of the people that you see at the event are volunteers. If there is a pressing matter, marshals and stewards at the event will be able to contact event control who can reach the organisers directly.
Lost property
Please visit the information desk to report any missing or found items. You can also contact the customer service team at info@run-fest.com where we will do our best to get items back to you.
How do I purchase official race photos?
We will be sending out an email after the event with a link and info on this. Also check social media channels as it will appear there first.
How do I purchase medal insert?
Go to the merchandise shop on www.run-fest.com. It’s in the event menu or google ‘runfest shopify’.
Is there a way to track participants?
We do not have live tracking at this event, however results are posted within 15mins after the runner crosses the line and will be available at www.run-fest.com
What time do the gardens open to the public?
The public are let into Kew Gardens at 11am. If the event is going well, we will open earlier.
Is the children garden open?
Yes, the Childers garden is open.
When is the next Kew Gardens running event?
The Richmond RUN-FEST 10K takes place inside Kew Gardens on the 12th September 2026 and now starts and finishes inside Kew.
On the 13th September 2026 the Richmond Half Marathon and full marathon starts inside Kew Gardens but finishes in Old Deer Park, Richmond. Visit www.run-fest.com . Entries are selling fast!
