Below are common questions that you may have about the Kew Gardens 10K or Kew Gardens Half Marathon (Kew The Run).
Try our new run concierge below. If you have any FAQs that are not below please contact us here and we will get back to you.
If you have any questions that are not below please contact us and we will get back to you.
Has the Kew Gardens Half Marathon sold out?
The Kew Gardens Half Marathon has sold out but there are a limited number of charity places available: Click here for more info.
Our next half marathon in Kew Gardens will be the Richmond Half Marathon on the 13th September.
Can supporters and family see me in Kew Gardens for free?
We have different spectator instructions and rules for each event.
- Spectator Entry Instructions to the Kew Gardens 10K (Saturday)
As Kew Gardens is a ticketed venue, each race place includes free entry for up to 2 adults and 2 children (under 16) to cheer you on. Children under 4 can come in for free.
To use this free entry, all spectators must enter Kew Gardens before 08:20am, when the gates close for the 10K race start.
Spectators must enter via Elizabeth Gate.
Elizabeth Gate will close at 08:20am for this event.
No entry is permitted after 08:20am until Kew Gardens open to paying visitors at 10:00am.
Once inside, spectators may remain in Kew Gardens for the rest of the day.
Re-entry is not permitted—if you leave the Gardens, you will need to pay the standard entry fee to return.
Additional spectators
If you would like to invite more spectators, you can purchase additional tickets via your “Kew The Run Confirmation”email by clicking the VISIT THE SHOP button.
- Spectator Entry to the Kew Gardens Half Marathon (Sunday)
As Kew Gardens is a ticketed venue, each race place includes free entry for up to 2 adults and 2 children (under 16) during one of the designated entry windows below. Children under 4 can come in for free.
Early entry: 6:45am – 7:40am
Late entry: 8:15am – 9:45am
These time windows are in place to ensure the race route remains clear. Spectator entry will not be permitted outside of these times.
Spectators must enter via Elizabeth Gate.
No entry is permitted after 09:45am until Kew Gardens open to paying visitors at 11:00am.
Once inside, spectators may remain in Kew Gardens for the rest of the day.
Re-entry is not permitted—if you leave the Gardens, you will need to pay the standard entry fee to return.
If you would like to welcome more spectators to cheer you on, you will need to refer to your ‘Kew The Run Confirmation’ email and click VISIT THE SHOP button to purchase additional spectator tickets.
These are just Kew Gardens Half Marathon spectator timings, ALL runners need to be inside Elizabeth Gate by 7.40AM.
How can I purchase additional spectator tickets?
If you would like to invite more spectators, runners can purchase additional tickets via your “Kew The Run Confirmation” email by clicking the VISIT THE SHOP button.
If spectators would like to purchase additional tickets they can purchase them from the Kew The Run Store here: https://run-fest.myshopify.com/collections/kew-the-run
Can I see a course map?
Please go to either Kew Gardens 10K course map or Kew Gardens half course map
Will there be pace makers?
Generally, we provide the following pacing groups at our event:
For our Half Marathon race the pacing groups are1 HOUR 25 Mins, 1 HOUR 30 MIns, 1 HOUR 40 MIns, 1 HOUR 45 MIns, 1 HOUR 50 MIns, 2 HOURS, 2 HOURS 10 Mins, 2 HOURS 15 MIins, 2 HOURS 20 Mins, 2 HOURS 30Mins.
For our 10K race we will have pacers in the following groups… 40 Minutes, 45 Minutes, 50 Minutes, 55 Minutes, 60 Minutes, 65 Minutes, 70 Minutes.
Pacers are provided by Xempo. https://www.racepacing.com/about-us/
When is Kew Gardens 10K 2027?
The Kew Gardens 10K is on Saturday 3rd April 2027 starting at 8.30am.
Has the Kew Gardens 10K sold out?
No, the Kew Gardens 10K 2027 will take place on the 3rd April 2027.
Our next 10K in Kew Gardens will be the Richmond 10K on the 12th September.
Where can I collect my race number?
We’ll have plenty of staff available to issue race numbers on race morning from 6:45am from Kew Green near Elizabeth Gate.
However, to save time on the day, you may also collect your race number in advance from one of our partner stores in Richmond, Putney or Kingston listed below.
Advance collection dates
Race numbers can be collected from 1:00pm on Tuesday 17th March 2026 until 3:00pm on Saturday 28 March 2026, from any of the locations below.
Important – 10K runners
All 10K runners must collect their race numbers by Friday 27 March at 3:00pm. Race numbers for the 10K will not be available after this time.
Collection Locations & Opening Times
SPORTING FEET Richmond
9 King St, London, TW9 1ND
Monday – Saturday: 10:00am – 5:30pm
Sunday 22 March: 11:00am – 5:00pm
SPORTING FEET Putney
3 Lacy Road, Putney, London, SW15 1NH
Monday – Saturday: 10:00am – 5:30pm
Sunday 22 March: 11:00am – 5:00pm
About The Run
Unit A, 7 Crown Arcade, Kingston upon Thames, KT1 1JB
Monday – Saturday: 10:00am – 5:00pm
Sunday 22 March: 11:00am – 4:00pm
Can I run with headphones?
YES you can run with headphones as the race is fully road closed and inside Kew Gardens.
Can I enter the race and still raise money for a charity that is not an official charity?
Yes, you can run for any cause of your choice. Once you have your place you can contact that charity direct.
If you enter through a Public Entry place you do not have to fundraise, however many runners do and enjoy this experience.
When you’re ready start your just giving page and get fundraising. Click here
How can I find my final instructions?
We will email them to the address you gave us but do check your SPAM/ JUNK folder as they sometimes end up there.
When they’re ready you can view final instructions here
Where do I place my race number (bib)?
This must be worn on your chest.
Where can I park?
KEW THE RUN PARKING 2026
Event parking can be purchased when you sign up to the event via our registration system. If you have signed up already without purchasing parking but now wish to do so, please go to your confirmation email (search ‘Kew The Run’ to help find it) and click on the shop button in the email.
For more parking information please visit this page: https://run-fest.com/parking/
Please note Kew Gardens 10K (Saturday) official parking has now sold out.
Where can I find the race results?
You can find the race results & start list by clicking here
Race results will be updated during the event.
Can I give my number to a friend to run?
Sorry, this goes against our health and safety regulations and breaks our public liability insurance. We are responsible for our registered runners only and require emergency information incase something happens.
Is this race on closed roads?
The new Kew Gardens 10k and Kew Gardens Half Marathon is a fully road closed race running round the beautiful Kew Gardens. The Kew Gardens Half Marathon is on multi-terrain paths that also runs on a short section of Thames Towpath (300metres).
When is Kew Gardens Half Marathon 2027?
The Kew Gardens Half is on Sunday 4th April 2027 starting at 8am.
When is the next Kew The Run?
The Kew Gardens 10K is on Saturday 3rd April 2027 starting at 8.30am.
The Kew Gardens Half is on Sunday 4th April 2027, starting at 8am.
How much does it cost to enter?
KEW GARDENS 10K price:
Early Bird Entry [From 31st March 2025 – 7th July 2025 at 11.59pm]:
Club Entry – £35 plus £2.50 Transaction fee (£37.50) | Non Club Entry – £37 plus £2.50 Transaction fee (£39.50)
Standard Entry [From 8th Jul 2025 at 0:01am – 1st February 2026 at 11.59pm]:
Club Entry – £40 plus £2.50 Transaction fee (£42.50) | Non Club Entry – £42 plus £2.50 Transaction fee (£44.50)
Late Entry [From 2nd February 2026 at 9:01am – 25th March at 11.59pm]:
Club Entry – £45 plus £2.50 Transaction fee (£47.50) | Non Club Entry – £47 plus £2.50 Transaction fee (£49.50)
£2 discount for England Athletic club athletes who are registered to compete.
KEW GARDENS HALF MARATHON PRICE:
Early Bird Entry [From 31st March 2025 – 7th July 2025 at 11.59pm]:
Club Entry – £38 plus £2.50 Transaction fee (£40.50) | Non Club Entry – £40 plus £2.50 Transaction fee (£42.50)
Standard Entry [From 8th July 2025 at 0:01am – 1st February 2026 at 11.59pm]:
Club Entry – £43 plus £2.50 Transaction fee (£45.50) | Non Club Entry – £45 plus £2.50 Transaction fee (£47.50)
Late Entry [From 2nd February 2026 at 9:01am – 26th March 2026 at 11.59pm]:
Club Entry – £48 plus £2.50 Transaction fee (£50.50) | Non Club Entry – £50 plus £2.50 Transaction fee (£52.50)
£2 discount for England Athletic club athletes who are registered to compete.
Spectator Free Entry:
- For the Saturday 10k: Spectators must arrive before 08:15am in order to gain free entrance into Kew Gardens.
- For the Sunday Half Marathon, Spectators can enter for free as long as they arrive before 12pm. This allows them to enter early to watch the runners start at 08:00, leave, and then re-enter before midday.
Please note: the only gate open to runners and spectators will be Brentford Gate, this information will all be in the final instructions which will go out to all runners prior to race weekend!
Your entry enables you to bring 2 adults and 2 children as well as yourself.
Is the race chip timed?
Yes, your timing chip is on the back of your race bib. Race results will appear on this website on race day.
How can I volunteer to be a pace maker?
Our pace makers are provided by a company called Xempo. Get in touch with them directly here: https://www.racepacing.com/events/
Can I get a refund or defer my place to the following year?
Race entries are NOT TRANSFERABLE and NON-DEFERABLE. We do not permit a change of race number. A full refund will only be offered within 14 days of payment. After this there will be NO REFUNDS, DEFERRALS TO NEXT YEAR OR TRANSFERS TO ANOTHER RUNNER.
Where is Kew The Run?
Kew the Run is inside Kew Gardens. You can enter Kew via Elizabeth Gate off Kew Green.
ENTRANCE ADDRESS: Elizabeth Gate, Royal Botanic Gardens, SW London, TW9 3AA. //w3w.co/flute.pushes.atoms
The event village and Start/Finish line will be at Kew Gardens on the Great Lawn. All this information is in the final instructions.
Where are the water stations and course toilets on the Kew Gardens Half Marathon?
The Kew Gardens Half Marathon has three water stations on the route at the following distances: 3 miles, 6miles (Isotonic Drink & Water), 8.5 miles and 10.5 miles.
The toilets on the Kew Gardens Half Marathon course can be found at 1.1mile, 2mile, 4.5mile, 5.6mile, 9.9mile and 12.5mile.
Where are the water stations and toilets on the Kew Gardens 10K?
The Kew Gardens 10K one water station on the route at 4.7km (almost half way).
There are 3 toilets on the Kew Gardens 10K course at 1.5km, 3km and 7.5km.
Where can I leave my bags/clothes?
Our friendly baggage team will be waiting for you to collect your baggage. Please provide your own bags.
When and where can I find race photographs?
Race photographs from the event will be ready after Monday lunchtime.
When ready, the link to find them can be found on the results page, our social media and we will also email our runners.
Can I run with a dog or a pram?
Sadly no, we follow the same rules as British Athletics and therefore I am afraid we will not be able to allow prams/dogs in the races.
Also dogs are not allowed inside Kew Gardens unless assistance dogs.
Can dogs enter Kew Gardens?
Sadly no dogs are allowed inside Kew Gardens. Only assistance dogs (guide, service, or recognized assistance dogs in training) are welcome.
Do I have to fundraise or can I just run for fun?
No you do not have to fundraise. If you enter through a Public Entry place you do not have to fundraise, however many runners do and enjoy this experience.
When your ready start your just giving page and get fundraising. Click here
Is the course measured and can it be used for London Marathon Good for age?
All courses have been measured by Olympic Games measurer Hugh Jones on behalf Association of UK Course Measurers
The course can be used for London Marathon ‘good for age’ entry requirements.
Our event is run under RUNBRITAIN rules.
Can wheelchair users take part in this event?
The Kew Gardens 10k is wheelchair friendly.
The Kew Gardens Half is more difficult due to the race running on the Thames Towpath. For more information please contact us and we will advise you before you register.
Is there disabled parking?
We offer disabled parking in our event parking which can be purchased when you sign up to the event via our registration system. If you have signed up already without purchasing parking but now wish to do so, please go to your confirmation email (search ‘Kew The Run’ to help find it) and click on the shop button in the email.
Please note, once the event parking sells out, we cannot offer this.
For street disabled parking, we advise you check out the blue badge website for public local spaces near Kew Green/ Elizabeth Gate (search Gloucester Road).
For the Kew Half Marathon, please note that due to the course using the Ferry Lane car park on the Sunday and Elizabeth Gate, these disabled spaces will not be available (Use Gloucester Road or other local spaces).
https://bluebadgeparking.com/view/51.44252%2C-0.422239%2C51.512442%2C-0.177793/road
How can I find out what personal information you may hold on me?
Please contact us via our website or call our office and we will be able to assist you.
For more information on our privacy policy please click here.
I am injured, what are my options?
We are sorry to hear about your injury, and we wish you a smooth and speedy recovery. As per our terms and conditions, we’re unable to make changes to entries once the 14-day cooling-off period has passed. However, you are very welcome to complete the race virtually in your own time. Once you’ve done so, please send us evidence of covering the distance, and we’ll be happy to post your medal and event t-shirt (if a t-shirt is included as part of the event).
You may also want to consider volunteering at one of our events. Our volunteers receive a free entry into a future event. Click here for more info.
Where can I purchase event parking?
KEW THE RUN parking information 2026:
Kew Gardens 10K official parking has now sold out.
Kew Gardens Half Marathon parking is limited but event parking can be purchased when you sign up to the event via our registration system. If you have signed up already without purchasing parking but now wish to do so, please go to your confirmation email (search ‘Kew The Run’ to help find it) and click on the shop button in the email.
For more parking information please visit this page: https://run-fest.com/parking/
What happens if I receive my number but cannot run on race day?
Sorry you cannot run anymore. You do not need to return your timing chip.
Why not consider volunteering for us and receive a free entry into one of our future events?
Can I get a refund or defer my place to the following year?
Race entries are NOT TRANSFERABLE and NON-DEFERABLE. We do not permit a change of race number. A full refund will only be offered within 14 days of payment. After this there will be NO REFUNDS, DEFERRALS TO NEXT YEAR OR TRANSFERS TO ANOTHER RUNNER.
Why not consider volunteering for us and receive a free entry into one of our future events?
Can I give my number to a friend to run?
Sorry, this goes against our health and safety regulations and breaks our public liability insurance. We are responsible for our registered runners only and require emergency information incase something happens.
Why not consider volunteering for us and receive a free entry into one of our future events?
Is the race chip timed?
Yes, using disposible chips.
Where do I place my chip?
Your timing chip is on the back of your race number. You must fasten your race number to your chest using the safety pins provided. For your safety the number MUST be visible on your chest.
Can I enter the race and still raise money for a charity that is not an official charity?
Yes, if you purchased a Public Place, you can choose to run for any charity you like, or not at all.
There are two types of race places:
Public Place:
This is the place you purchase via our website before the race sells out. Once you have paid for your place it is your choice if you want to run for you, or if you want to run and fundraise for any charity you like. You can contact the charity directly and they will support you in your journey.
Charity Place:
This place is given to you after you have applied for it, by one of our Official Charities. Upon accepting this place you agree to abide by their terms and conditions of this place and you can’t use this to run for another charity. The charity you have chosen will support you from the beginning through to the end.
When you’re ready start, set up your Just Giving page and get fundraising. Click here
Where are the final instructions?
Final instructions will be added to the website HERE 10 days before the event.
We will be sending out final instructions to all registered runners before the event to the email address you signed up with.
Please check your email (including your junk folder). Search for info@run-fest.com.
Where can I collect my medal insert from?
The medal insert is not created at the event. Once it has been printed with your personal finish time, it will be sent out by post (the address you gave when signing up to the race) 2 weeks after the event. It will be printed with your name and finish time and is designed to fit perfectly in the back of your medal. It’s a great way to celebrate your achievement and share your success with others. If your address has changed since the time you signed up, please contact us.
When will my medal insert arrive?
The medal insert will be sent out by post (the address you gave when signing up to the race) 2 weeks after the event. It will be printed with your name and finish time and is designed to fit perfectly in the back of your medal. It’s a great way to celebrate your achievement and share your success with others. If your address has changed since the time you signed up, please contact us.
Where can I find my race results?
Your results can be found on the results page by the evening of the event (sometimes your results can appear within seconds of you crossing the finish line). Look for the results page in the event menu to find this. We also try to add results page onto social media and we will also email your race results after the event (within 48hrs). Please check your email (including your junk folder). Please search for info@run-fest.com
My results are not appearing on Power of 10, when will they be posted?
Once our timing company are happy that we have a full set of race results, the race director will send the results off to England Athletics. This normally happens the week after the event. On average it takes 10 days after the event for results to appear on Power of 10.
I am pregnant, can I defer my entry to the following year?
Yes, we are happy to defer your entry to the following year, please contact us.
Does everyone start at the same time? Can I start earlier or later?
There will be one start time per race distance. For our big events we may include start wave’s at different times but all of our races will start within 15 minutes of the start time. You cannot start before the start time due to marshals and medical staff not being in place. If you turn up late you will not be able to compete.
How do I change my predicted time?
If your predicted finish time has changed since registration, that’s not a problem. On race day, simply join the wave that you feel most comfortable running with. We use your predicted finisher time to calculate an even spread in our starting pens. You can change these pens on race day.
Where can I find the GPX/ KML information?
When the course is measured it will be added to the course page.
Where should I display my race number ?
For safety reasons, your race number must be clearly displayed on the front of your clothing during the event. Our marshals need to see this during the race and also course photographers need to see this.
Is this race on closed roads ?
Please refer to specified event page as they may vary on the distance.
When should I expect final instructions email?
We will send your final instructions 10 days before race day. Please check your email (including your junk folder). Please search for info@run-fest.com
Where can I find my race results?
Your results can be found on the results page by the evening of the event (sometimes your results can appear within seconds of you crossing the finish line).
Click here to select your events race results or…
We also try to add results page onto social media and we will also email your race results after the event (within 48hrs). Please check your email (including your junk folder). Please search for info@run-fest.com
My race time is wrong or not showing. How can I correct it?
To view your race results, please click this link.
If you need to correct any details in your results, contact the team at results@racetimingsolutions.co.uk.
What happens if I am late for the start?
If you are late and the race has started, you will not be able to run.
Alternatively we can offer you to do this race virtually. Please provide us with evidence (GPS/ Strava) and we be happy to post medal and t-shirt free of charge. Send information via our contact us page.
Do kids or family mile runners get medal and T-shirt?
We currently do not have a kids or family mile race for Kew The Run.
If I have my race number do I need to check in?
If you have received your race number prior to the race there is no need to check in, we would advice you to arrive 1 hour prior to the star to allow enough time to warm up and using the facilities (using toilet or having a coffee).
How do I get to the race?
We will send out this information in the final instructions email 10 days before the event. Please consider using the start line address and using google to help you decide which transport you would like to take.
Elizabeth Gate, Kew Green, Richmond, TW9 3AE
Can a friend or family member collect my race number for me?
Yes, a race number can be collected on a runner’s behalf. Please ensure the person collecting has the full name and date of birth of the registered runner.
What information do I need to pick up a race pack for a friend?
Please ensure the person collecting has the full name and date of birth of the registered runner.
What food or drink will be on the course ?
Expect a water station along the course and collect food and drink goodies at the end of the race. Due to littering, we do not provide food or gels at our races.
What is the the cut off time?
Here are the cut off times for our events.
10K = 1hr 40 mins
Half marathon = 3hrs 30mins
Full marathon = 6hrs
Runners may continue to run after this time but marshals and medical teams may have stood down. The runner will need to acknowledge this, remove their race number and release the organiser from liability.
What are the Pace makers times?
Depending on the size of the event we may have more or less pacers.
Generally, we provide the following pacing groups at our event:
For our Half Marathon race the pacing groups are1 HOUR 25 Mins, 1 HOUR 30 MIns, 1 HOUR 40 MIns, 1 HOUR 45 MIns, 1 HOUR 50 MIns, 2 HOURS, 2 HOURS 10 Mins, 2 HOURS 15 MIins, 2 HOURS 20 Mins, 2 HOURS 30Mins. For our 10K race we will have pacers in the following groups… 40 Minutes, 45 Minutes, 50 Minutes, 55 Minutes, 60 Minutes, 65 Minutes, 70 Minutes.
For our marathon race , we will have pacers in the following groups:
3 HOURS, 3 HOURS 15 MINS, 3 HOURS 30 MINS, 3 HOURS 45 MINS, 4 HOURS, 4 HOURS 15 MINS, 4 HOURS 30 MINS, 4 HOURS 45 MINS, 5 HOURS, 5 HOURS 15 MINS, 5 HOURS 30 MINS
How can I follow runners on the day ?
Please note that it may be difficult to follow runners along the course on race day, as the route may cover a long distance and access points can be limited.
We do not have an app that will follow runners.
To help friends and family track your progress, we recommend that runners share their live location using WhatsApp or a tracking app like Strava Beacon. This is a great way to stay connected and make it easier for supporters to cheer you on along the course or meet you at the finish line.
Is there an app for spectators to follow runners?
We do not have an application that will allow spectators to follow runners. This means it may be difficult to follow runners along the course on race day, as the route may cover a long distance and access points can be limited.
To help friends and family track your progress, we recommend that runners share their live location using WhatsApp or a tracking app like Strava Beacon. This is a great way to stay connected and make it easier for supporters to cheer you on along the course or meet you at the finish line.
I was not able to participate on the event, can I still get the t-shirts?
Absolutely, contact us here with your t-shirt size and delivery address, we will be happy to post it free of charge.
If event is sold out, how do I enter?
Once an event sells out there maybe an option to enter a race from one of our official charity partners. Please visit: https://run-fest.com/charity/kew-the-run-official-charities/
We do not have a waiting list for our events.
Do you have a waiting list ?
We don’t operate a waiting list for our events. However, you might still be able to join the event through one of our charity partners. You might be surprised the fundraising targets are often lower than those of many other charities. Please refer to our charities page in the menu.
Can I change the size of my t-shirt ?
Yes, if it is not the right size for you and you have already left the event village, contact us here and we will post the correct size for you.
Can I change my distance for the race?
Race changes are subject to safety regulations and participant limits and are not guaranteed. If you need to change your distance we will do our best to facilitate if we have space, however if your desired distance has sold out then this will not be possible. To request a change, please contact us here
Can I drop down my distance on race day?
Changing your race distance on the day may not be possible due to safety regulations and capacity limits. However, if you feel unable to complete the full distance during the event, you are welcome to switch to a shorter distance. Please note that it is your responsibility to follow the correct route and signage for the distance you choose to run. Our marshals will continue to direct participants based on bib colour, so be sure to navigate accordingly if you change distance mid-race.
Can't find my confirmation email?
Please check your email (including your junk folder). Search for info@run-fest.com or the event name. If you entered via a third-party seller you may want to search findarace or ‘let’s do this’. If you cannot find it, please contact us here with your full name and email used to register.
How do I qualify for a free elite place?
You can now get free entry in our RUN-FEST events (inc. Richmond/ Kew/ Worthing Half Marathon and Kew/ Worthing/ Richmond 10k).
Athletes must have ran a qualifying time on a UKA measured course (or equivalent) recorded in the last 2 years and must be present on the Power of 10 website.
We require you to make contact with us 1 month before the event. We reserve the right to not accept everyone who enters and the below are only guidelines. The race directors decision is final. Click here to view the qualifying times and full details.
Lost property
If you’ve lost something at one of our events, feel free to contact us here with a description of the item and where you think it may have been lost. If anything matching your description is handed in, we’ll do our best to reunite you with it.
How can I get my charity officially involved with the event?
Head to our charity page for more information on how to get your charity involved in one of our events.
Who can I contact for partnership or sponsorship ?
Please contact us here and select general enquiries. Please provide some information about the company and how they would like to get involved.
How do I make complaint?
Please contact us here and a member of the team will be happy to assist.
What are the roads closure and time?
We add road closures onto the website at least 1 month before an event. We add these pages to the menu of the event. If you are having problems finding it or have any questions about them, please contact us here.
How do I get out of my house if road is closed ?
We aim to cause as little inconvenience as possible and fully understand that local residents may occasionally need access to roads that are closed during the event. Our course manager will do their best to find a safe solution that works for both residents and our runners.If you know in advance that you’ll need access, please contact us here with the following details:
Contact name, contact telephone number, the road you need access to and the time(s) you’ll need access.
I haven't received any information about the race, how do i get it?
Apologies if you haven’t received the information after signing up. Please contact us here and include the following details: Your full name, the email address used to register, whether you purchased the race entry via a third party (i.e. Findarace or Letsdothis). We’ll be able to check our records and provide you with the necessary information.
I have signed up with charity, what do I do if I can't run?
If you are a charity runner, please contact your chosen charity directly, they will look after your registration and support. You can find their contact details on our Charity Partners page.
If you are still having problems, please contact us with all the information you have from the charity you contacted.
Where is the best viewing point for a wheelchair user?
Please contact us here to answer this question. Please select the event you require information on.
What time am I supposed to arrive on race day?
For our events where the start line is easily accessible we recommend arriving at least 1 hour before the event to allow enough time to collect your race number (if you haven’t already), use the toilets, drop off your bag, and make your way to the start line.
For our events inside Kew Gardens we advise you arrive 1 hour before your start wave opens to allow enough time to get to the start location which is a 15 minute walk from the main entrance.
How do I contact your head of charity?
Please contact Jade on charities@run-fest.com
How can I find out what personal information you may hold on me?
Please contact us or call our office and we will be able to assist you.
For more information on our privacy policy please click here.
What is the minimum age that you can enter a 10K?
Participants must be 15 or over to run a 10K event.
What is the minimum age that you can enter a half marathon?
Participants must be over the prospective ages on the day of the event the participant is registered to: 18 or over for the Marathon, 17 or over for the Half Marathons, 15 or over for any of the 10K events.
What electrolytes will be available on the day?
We do not offer electrolyte drinks on the course of this event.
At what points on the course are there toilets available for runners?
We aim to have toilets at every water station.
Is it okay for a friend to pick up my race pack? What information do I need to pick up a race pack for a friend?
Yes, race numbers can be collected on behalf of a runner, make sure to have runners full name, DOB or the confirmation email.
I have picked up an injury. Is it okay for me to still compete?
If you’ve picked up an injury, it’s your responsibility as a runner to decide whether you’re fit to take part. We do recommend checking with a medical professional first, just to be on the safe side. Please also remember that all participants must still finish within the official cut-off time.
If you’re unable to run on the day, we offer the option to complete the race virtually instead. Once you’ve provided evidence showing the distance covered, we’re happy to post out your medal and t-shirt (if it’s part of your race pack)
I am a visually impaired and run witn a guide. Can I still run?
Yes, you are absolutely welcome to register yourself for the race. Once you’ve completed your registration, please contact us so we can provide a complimentary code for your guide runner.
How can I volunteer?
Any community events like ours cannot happen without the help of volunteers.
We would love to have you as part of the team.
Volunteer posts vary in time, so even if you have a couple of hours to offer we would love to have you!
Roles vary from welcome marshals, course marshals, baggage, water-station and finish line volunteers. Also volunteers get a free entry into a future event!
For more information and to sign up visit our volunteer page: https://riverthamesrunning.co.uk/get-involved/volunteer-us/
Do I get a medal?
Yes, all runners who complete the distance will receive a medal at the finish line from one of our amazing voluneers.
Can I run with a buggy, pram or dog?
No, you cannot run with a pram/ buggy or dog in an official Run England race (like ours). UK Athletics (UKA)/ Run England rules prohibit it. Specifically, Rule s6 states that pushing anyone in a buggy, stroller, or similar device is not permitted in any race held under UKA Rules of Competition. We love dogs, babies and wheeled based transport but we cannot allow them in our races.
Kew Gardens does not allow dogs to enter Kew Gardens.
What happens if I turn up late or miss the start?
Sadly if you turn up late and miss the start of the race, you will not be able to officially run. We need to know where all our runners are on the course so it’s important of marshals know who the last runner is. Marshals are amazing volunteers so once the last runner passes them, we stand them down. We cannot allow any late runners run the course without marshals for health and safety reasons. We advise all our runners to turn up an hour before the race to avoid to being late.
Is there disabled parking available?
We cannot guarantee disabled parking amongst our official parking. Once our official car park is full we can only advise you to use the internet to find local disabled parking. Please note that sometimes the nearest disabled car park space might not be available due to road closures. For disabled car park options, please visit: https://bluebadgeparking.com/
If I bought official parking, when will parking information be sent out?
If you bought official event car parking from us (either in your registration sign up or in our shopify store) then parking information will be sent out to you at least one week before the event. You’ll receive an email from info@run-fest.com so please search your junk emails in case it has been sent there.
Can Wheelchair users and Frame Runners enter Kew The Run?
Can I compete with a motorised wheelchair?
Sadly not. Our UKA license only permits self-propelled racing wheelchairs so we can not permit motorised devices in any of our events.
Are crutches, framers or walkers (non motorised or geared) allowed at any of the events?
Do you provide disabled toilets?
For all our events inside Kew Gardens (Kew The Run’s Kew Gardens 10K, Kew Gardens Half and Richmond 10K) there are disabled toilets on site and around the course. For the Richmond Marathon and Half Marathon there are disabled toilets at the start and finish venues.
Do you have changing facilities?
There are no designated changing facilities.
Do you provide a multi faith prayer space?
Only inside Kew Gardens. If required please get in tough so we can advise of the location.
Is there a disability hub or help station on site or on route?
Are the drink stations accessible for wheelchair users on the 10k race?
Is it possible to push a wheelchair on the route?
Yes, this is possible. Both the wheelchair user and the person pushing will both need to be registered.
