Below are common questions that you may have for the Richmond RUN-FEST events.
Try our new run concierge below. If you have any FAQs that are not below please contact us here and we will get back to you.
Here is a list of FAQs about the Richmond runfest event.
Has the Richmond runfest sold out?
All places in the Richmond Marathon, Richmond Half Marathon and Richmond 10K have now sold out.
Our next 10K & Half Marathon event inside Kew Gardens will be the Kew The Run on the 3rd/ 4th April 2027. This event also sells out early so sign up before December. More info
Our next local half marathon is the Kingston Half Marathon on the 4th October 2026. More info
How to I get my Richmond 10K race number?
Richmond 10K race collection instructions: We’ll have plenty of staff available to issue race numbers on race morning from 6:45am from Kew Green near Elizabeth Gate.
However, to save time on the day, you may also collect your race number in advance from one of our partner stores in Richmond, Putney or Kingston listed below.
Advance collection dates
Race numbers can be collected from 1:00pm on Wednesday 2nd September 2026 until 3:00pm on Friday 11th September 2026, from any of the locations below.
Collection Locations & Opening Times:
SPORTING FEET Richmond
9 King St, London, TW9 1ND
Monday – Saturday: 10:00am – 5:30pm
Sunday 6 September: 11:00am – 5:00pm
SPORTING FEET Putney
3 Lacy Road, Putney, London, SW15 1NH
Monday – Saturday: 10:00am – 5:30pm
Sunday 6 September: 11:00am – 5:00pm
About The Run
Unit A, 7 Crown Arcade, Kingston upon Thames, KT1 1JB
Monday – Saturday: 10:00am – 5:00pm
Sunday 6 September: 11:00am – 4:00pm
All participants in the family and kids mile races can collect their race number from our information tent in Old Deer Park 1 hour before your race.
How to I get my Richmond Half and full marathon race number?
Richmond half and full marathon race collection instructions: We’ll have plenty of staff available to issue race numbers on race morning from 6:15am from Kew Green near Elizabeth Gate.
However, to save time on the day, you may also collect your race number in advance from one of our partner stores in Richmond, Putney or Kingston listed below.
Advance collection dates
Race numbers can be collected from 1:00pm on Wednesday 2nd September 2026 until 3:00pm on Saturday 12th September 2026, from any of the locations below.
Collection Locations & Opening Times:
SPORTING FEET Richmond
9 King St, London, TW9 1ND
Monday – Saturday: 10:00am – 5:30pm
Sunday 6 September: 11:00am – 5:00pm
SPORTING FEET Putney
3 Lacy Road, Putney, London, SW15 1NH
Monday – Saturday: 10:00am – 5:30pm
Sunday 6 September: 11:00am – 5:00pm
About The Run
Unit A, 7 Crown Arcade, Kingston upon Thames, KT1 1JB
Monday – Saturday: 10:00am – 5:00pm
Sunday 6 September: 11:00am – 4:00pm
All participants in the Richmond family and kids mile races can collect their race number from our information tent in Old Deer Park 1 hour before your race.
Where can I leave my bags/clothes?
Richmond 10K:
There will be a baggage tent on the Great Lawn near the start line. Please provide your own bags, no larger than a ruck sack.
Richmond Half & Full Marathon:
Our friendly baggage team will be waiting for you to collect your bag outside Elizabeth Gate (outside Kew Gardens). Please provide your own bags, no larger than a ruck sack. Your bags will be taken by lorries over to the finish line in Old Deer Park for you to collect.
How can I buy additional spectator tickets?
Richmond 10K (Saturday) additional spectator tickets information:
If you would like to invite more spectators, runners can purchase additional tickets via your “Kew The Run Confirmation” email by clicking the VISIT THE SHOP button.
If spectators would like to purchase additional tickets they can purchase them from the Richmond RUN-FEST Store here: www.run-fest.myshopify.com/collections/run-richmond
Can friends and family come into Kew Gardens to support me?
We have different spectator instructions and rules for each event day.
- Spectator Entry Instructions to the Richmond 10K (Saturday)
As Kew Gardens is a ticketed venue, each race place includes free entry for up to 2 adults and 2 children (under 16) to cheer you on.
To use this free entry, all spectators must enter Kew Gardens before 08:20am, when the gates close for the 10K race start.
Spectators must enter via Elizabeth Gate.
Elizabeth Gate will close at 08:20am for this event.
No entry is permitted after 08:20am until Kew Gardens open to paying visitors at 10:00am.
Once inside, spectators may remain in Kew Gardens for the rest of the day.
Re-entry is not permitted—if you leave the Gardens, you will need to pay the standard entry fee to return.
Additional spectators
If you would like to invite more spectators, you can purchase additional tickets via your “Richmond Confirmation”email by clicking the VISIT THE SHOP button.
- Spectator Entry to the Richmond RUN-FEST Half and Full Marathon (Sunday)
Your race entry includes free entry to Kew Gardens for up to 2 adults and 2 children. This free entry is only valid between 7:00am and 9:00am.
Entry details
Spectators do not need to arrive with their runner, but must arrive within the entry window.
Entry is via Elizabeth Gate only (postcode TW9 3AE).
No entry is permitted after 9:00am, so please plan to arrive early.
While inside Kew Gardens
Spectators are welcome to enjoy the Gardens once inside.
Re-entry is not permitted—if you leave, you will not be able to return without paying standard admission.
Dogs
Dogs are not permitted inside Kew Gardens.
Dogs are welcome at the finish line in Old Deer Park (postcode TW9 2SF).
After 9:00am
After 9:00am, we recommend spectators make their way to Old Deer Park to cheer runners across the finish line.
Can I access the Gardens after the race?
There will be no access to Kew Gardens outside of the permitted entry time (prior to the race). Once runners or spectators leave the gardens, re-admission will not be allowed, so please plan accordingly.
Spectators do not need to be with their runner to enter, but they must arrive on time. Entry is only permitted through Elizabeth Gate (postcode TW9 3AE).
Once inside, spectators can enjoy the gardens. However, there is no re-entry if you leave.
Dogs are not allowed inside Kew Gardens, but they are welcome at the finish line in Old Deer Park (postcode TW9 2SF).
Where will my race start?
All adult races start on the Broadwalk in Royal Botanic Gardens, Kew.
Enter via Elizabeth Gate.
The Richmond 10K finishes inside Kew Gardens.
The Richmond half and full marathon finish in Old Deer Park, Richmond.
Kids and Family mile races all start and finish in Old Deer Park.
Can I get a refund or defer my place to the following year?
Race entries are NOT TRANSFERABLE and NON-DEFERABLE. We do not permit a change of race number. A full refund will only be offered within 14 days of payment. After this there will be NO REFUNDS, DEFERRALS TO NEXT YEAR OR TRANSFERS TO ANOTHER RUNNER.
Why not consider volunteering for us and receive a free entry into one of our future events?
When is the Richmond 10K?
The 2026 Richmond 10K will take place on Saturday 12th September 2026 at 8.30am.
When is the Richmond Half Marathon?
This Richmond Half Marathon will take place on Sunday 13th September 2026 at 9.30am.
When is the Richmond Marathon?
The Richmond Marathon will take place on Sunday 13th September 2026 at 8.00
When is the Richmond Kids Mile?
The 2026 Richmond Kids Mile will take place on the 13th September.
3pm is the Family Mile Start (All age groups including adults)
3.15pm is the School year’s 6 – 11 start (1 Mile).
3.30pm is the School year’s 3 – 5 start (1 Mile).
3.50pm is the School year’s Reception – Year 2 start (500m).
The Kids’ Mile event is just for the kids and races will be in school year groups starting with year 11 and ending with Reception year. Years 11-3 will run the full mile course with years 2 – reception running a 500m loop. Children need to run in the school year they are on race day.
For a full timetable please click here
When is the Richmond Family Mile?
The 2026 Richmond Kids Mile will take place on the 13th September.
3pm is the Family Mile Start (All age groups including adults)
3.15pm is the School year’s 6 – 11 start (1 Mile).
3.30pm is the School year’s 3 – 5 start (1 Mile).
3.50pm is the School year’s Reception – Year 2 start (500m).
The Kids’ Mile event is just for the kids and races will be in school year groups starting with year 11 and ending with Reception year. Years 11-3 will run the full mile course with years 2 – reception running a 500m loop. Children need to run in the school year they are on race day.
For a full timetable please click here
How much does it cost to enter?
- Richmond 10K
Early Bird Entry:
[From 14th September, 2025 – 19th October, 2025 @ 11:59 pm]
Club Entry*:
£35.00 + £2.50 Transaction fee = £37.50
Non Club Entry:
£37.00 + £2.50 Transaction fee = £39.50
Standard Entry:
[From 20th Oct, 2025 – 20th July, 2026 @ 11:59 pm]
Club Entry*:
£40 + £2.50 Transaction fee = £42.50
Non Club Entry:
£42 + £2.50 Transaction fee = £44.50
- Richmond Half Marathon 2026
Early Bird:
[From 13th September, 2025 – 19th October, 2025 @ 11:59 pm]
Club Entry*: £38.00 + £2.50 Transaction fee = £40.50
Non Club Entry:
£40.00 + £2.50 Transaction fee = £42.50
Standard Entry:
[From 20th Oct, 2025 – 14th April, 2026 @ 11:59 pm]
Club Entry*:
£43.00 + £2.50 Transaction fee = £45.50
Non Club Entry:
£45 + £2.50 Transaction fee = £47.50
Late Entry:
[From 15th April, 2026 – 10th September, 2026 @ 12:00 am]
Club Entry*:
£48.00 + £2.50 Transaction fee = £50.50
Non Club Entry:
£50.00 + £2.50 Transaction fee = £52.50
- Richmond Marathon
Early Bird:
[From 13th September, 2025 – 19th October, 2025 @ 11:59 pm]
Club Entry*: £44.50 + £2.50 Transaction fee = £47.00
Non Club Entry: £46.50 + £2.50 Transaction fee = £49.00
Standard entry:
[From 20th Oct, 2025 – 14th April, 2026 @ 11:59 pm]
Club Entry*:
£49.50 + £2.50 Transaction fee = £52.00
Non Club Entry:
£51.50 + £2.50 Transaction fee = £54.00
Late Entry:
[From 15th April, 2026 – 10th September, 2026 @ 12:00 am]
Club Entry*:
£54.50 + £2.50 Transaction fee = £57.00
Non Club Entry:
£56.50 + £2.50 Transaction fee = £59.00
- Richmond Family Mile and Kids Mile
Standard entry:
[From 16th Oct, 2025 –10th September 2026 @ 5:00 pm]
Entry:
£9.50 + £2.50 Transaction fee = £12.00
Late Entry (ONLY IF PLACES ARE STILL AVAILABLE):
[From TBC]
£15
*Club entry = £2 discount for England Athletic club athletes who are registered to compete.
What wave should I join on race day?
Your start wave is based on the predicted finish time you gave upon registering.
If your predicted time has changed since then, don’t worry, on race day, you can simply join the wave that best matches your current pace and feels most comfortable for you.
Full Marathon Waves:
Wave 1: Sub 3:40
Wave 2: 3:40 – 4:00
Wave 3: 4:00 – 4:25
Wave 4: 4:25 – 5:00
Wave 5: 5:00+
Half Marathon Waves:
Wave 1: Sub 1:45
Wave 2: 1:45 – 1:55
Wave 3: 1:55 – 2:05
Wave 4: 2:05 – 2:20
Wave 5: 2:20+
10K Waves:
Wave 1: Sub 50 minutes
Wave 2: 50 – 55 minutes
Wave 3: 55 – 60 minutes
Wave 4: 60 – 70 minutes
Wave 5: 70+ minutes
Where will the waterstations be?
The electrolyte drink we will be using on the half and full marathon course is Powerade.
10K: Water station is at 5.5km. Toilets located at 2.8km, 7km and 8.5km.
Half Marathon: We have water stations at 4.1 miles (water), 8 miles (water), 10 (water & electrolyte drink), 11.8 miles (water) and at the finish line.
Marathon: For the Richmond Marathon there is water at 2.6 miles (Water), 7 miles (Water), 10.6 miles (Water), 13.6 (electrolyte) 14.5 miles (Water), 17 miles (Water), 19.5 miles (Water), 20.2 (electrolyte), 23 Mile (water and electrolyte) and Mile 24 (Water).
Where are toilets located on the course?
There is toilets in Lower Nursery at the event village for before and after the race in Old Deer Park. On the course there are toilets at each of the Aid Stations as well as the toilets inside Kew Gardens
Course toilets:
Richmond 10km Toilets located at 2.8km, 7km and 8.5km.
Half Marathon – 2.2miles (Lion Gate), 3 miles (Victoria Gate), 6.4 miles (Friars Lane), 7.5miles (River Lane) 9.7 miles (Riverside Drive), 11.4 miles (River Lane), 12.5 miles (Friars Lane)
Marathon – 3.2miles (Lion Gate), 4 miles (Victoria Gate), 7.7 miles (Friars Lane), 11.5 miles (Lower Ham Road), 14.5 miles (Barge Walk), 20 miles (Skerne Road), 22.8 miles (Riverside Drive), 24.5 miles (Petersham & Ham Sea Scouts)
Please do not use public places such as any of the trees or bushes.
Can I see a course map?
Richmond 10k: https://run-fest.com/events/richmond-air-10k-course-map/
Richmond Half Marathon: https://run-fest.com/events/events/richmond-half-marathon-course-map/
Richmond Marathon: https://run-fest.com/events/richmond-marathon-course-map/
Richmond Family & Kids Mile: https://run-fest.com/events/kids-mile-course-map/
What is the terrain like?
The Richmond 10k is all of flat paths inside Kew Gardens.
The Richmond Marathon & Half Marathon is all on road and path inside Kew Gardens before running along the Thames Towpath. Please expect to run on flat path, road, gravel and grass (very minimal grass). The course is flat as a pancake.
What If I move and change my address?
You can collect your race number on the morning of the race or from a local sports shop two weeks before.
Final instructions will be emailed to all runners two weeks before the event.
What if I miss the Change of Address Deadline?
You can collect your race number on the morning of the race or from a local sports shop two weeks before.
Final instructions will be emailed to all runners two weeks before the event.
Is this race on closed roads?
The Richmond 10k is on fully road closed paths inside Kew Gardens.
The Richmond Half and full marathon is on multi-terrain paths and some towpath.
Is the Richmond 10K, Richmond Half and Richmond Marathon wheelchair accessible?
The Richmond 10K is wheelchair friendly. Sadly the Richmond Half and Full Marathon use the towpath and finishes on grass so it is not a very friendly wheelchair race.
Also check out our Kew The Run event in Spring as both races there are perfect for wheelchair athletes.
Is the course measured and can it be used for London Marathon 'Good for age' or a Boston Marathon qualifier?
All courses have been measured by Olympic Games measurer Hugh Jones on behalf Association of UK Course Measurers and our event is ran under RUNBRITAIN rules. Therefore, it can be used for London ‘GFA’ purposes and Boston Marathon Qualifiers.
Can I give my number to a friend to run?
Sorry, this goes against our health and safety regulations and breaks our public liability insurance. We are responsible for our registered runners only and require emergency information incase something happens.
Why not consider volunteering for us and receive a free entry into one of our future events?
Is the race chip timed?
Yes, using disposible chips.
Where do I place my chip?
Your timing chip is on the back of your race number. You must fasten your race number to the front of your top, using the safety pins provided. Then you’re good to go.
Is there disabled parking?
We offer disabled parking in our event parking which can be purchased when you sign up to the event via our registration system. If you have signed up already without purchasing parking but now wish to do so, please go to your confirmation email (search ‘Kew The Run’ to help find it) and click on the shop button in the email.
Please note, once the event parking sells out, we cannot offer this.
For street disabled parking, we advise you check out the blue badge website for public local spaces near Kew Green/ Elizabeth Gate (search Gloucester Road).
For the Kew Half Marathon, please note that due to the course using the Ferry Lane car park on the Sunday and Elizabeth Gate, these disabled spaces will not be available (Use Gloucester Road or other local spaces).
https://bluebadgeparking.com/view/51.44252%2C-0.422239%2C51.512442%2C-0.177793/road
Can I run with headphones?
Richmond 10k – Yes you can as this race is fully inside Kew Gardens and not running near any live roads.
Richmond Half/Marathon – Sadly no headphones are permitted as these events are not all inside Kew Gardens. Run England rules, not ours. However, you can use bone conduction headphones.
Can my dog/pram run with me?
Sadly no.
Can dogs enter Kew Gardens?
Sadly no. It is Kew’s policy that only assistance dogs can enter the gardens. However on the Sunday, dogs are more than welcome at the finish line in Old Deer Park.
Can I enter the race and raise money for a charity?
There are two types of race places and ways to support charities:
Public Place:
This is the place you purchase via our website before the race sells out. Once you have paid for your place it is your choice if you want to run for you, or if you want to run and fundraise for any charity you like. You can contact the charity directly and they will support you in your journey.
Charity Place:
This place is given to you after you have applied for it, by one of our Official Charities. Upon accepting this place you agree to abide by their terms and conditions of this place and you can’t use this to run for another charity. The charity you have chosen will support you from the beginning through to the end.
When you’re ready start, set up your Just Giving page and get fundraising. Click here
Where are the final instructions?
Final instructions will be added to the website HERE.
We will be sending out final instructions to all registered runners before the event to the email address you signed up with.
Please check your email (including your junk folder). Search for news@run-fest.com.
Where are the closest accommodation?
Find closest hotels here
When and where can I find my race photographs?
Race photographs from the event will be ready after Monday lunchtime.
When ready, the link to find them can be found on the results page, our social media and we will also email our runners.
How do spectators get to the finish line in Old Deer Park from Kew Gardens?
For the finish line, spectators should head to Old Deer Park (next to Pools on the Park Leisure Centre opposite the A316, TW9 2SF) to welcome runners through the finish-line.
Click here for more information
How do i get back to the official car park from the finish line in Old Deer Park?
For people who have purchased official parking we offer a bus back to your car. Please check your parking final instructions but the location of the bus pick up in Old Deer Park will be at this location.
How can I find out what personal information you may hold on me?
Please contact us or call our office and we will be able to assist you.
For more information on our privacy policy please click here.
For the Richmond Family Mile, what is the minimum age for a child to run?
This family event is a fun run AND it’s chip timed. It is our only event that allows the whole family (including buggies and pets) to run together!
The minimum age to enter the run is 3 years old and above on the day of the event. If they are below the age of 8 years old on the event day, they need to be accompanied by an adult.
Will the Richmond towpath be ready in time for the 2026 race?
What happens if I receive my number but cannot run on race day?
Sorry you cannot run anymore. You do not need to return your timing chip.
Why not consider volunteering for us and receive a free entry into one of our future events?
Can I get a refund or defer my place to the following year?
Race entries are NOT TRANSFERABLE and NON-DEFERABLE. We do not permit a change of race number. A full refund will only be offered within 14 days of payment. After this there will be NO REFUNDS, DEFERRALS TO NEXT YEAR OR TRANSFERS TO ANOTHER RUNNER.
Why not consider volunteering for us and receive a free entry into one of our future events?
Can I give my number to a friend to run?
Sorry, this goes against our health and safety regulations and breaks our public liability insurance. We are responsible for our registered runners only and require emergency information incase something happens.
Why not consider volunteering for us and receive a free entry into one of our future events?
Is the race chip timed?
Yes, using disposible chips.
Where do I place my chip?
Your timing chip is on the back of your race number. You must fasten your race number to your chest using the safety pins provided. For your safety the number MUST be visible on your chest.
Can I enter the race and still raise money for a charity that is not an official charity?
Yes, if you purchased a Public Place, you can choose to run for any charity you like, or not at all.
There are two types of race places:
Public Place:
This is the place you purchase via our website before the race sells out. Once you have paid for your place it is your choice if you want to run for you, or if you want to run and fundraise for any charity you like. You can contact the charity directly and they will support you in your journey.
Charity Place:
This place is given to you after you have applied for it, by one of our Official Charities. Upon accepting this place you agree to abide by their terms and conditions of this place and you can’t use this to run for another charity. The charity you have chosen will support you from the beginning through to the end.
When you’re ready start, set up your Just Giving page and get fundraising. Click here
Where are the final instructions?
Final instructions will be added to the website HERE.
We will be sending out final instructions to all registered runners before the event to the email address you signed up with.
Please check your email (including your junk folder). Search for news@run-fest.com.
Where can I collect my medal insert from?
The medal insert is not created at the event. Once it has been printed with your personal finish time, it will be sent out by post (the address you gave when signing up to the race) 2 weeks after the event. It will be printed with your name and finish time and is designed to fit perfectly in the back of your medal. It’s a great way to celebrate your achievement and share your success with others. If your address has changed since the time you signed up, please contact us.
When will my medal insert arrive?
The medal insert will be sent out by post (the address you gave when signing up to the race) 2 weeks after the event. It will be printed with your name and finish time and is designed to fit perfectly in the back of your medal. It’s a great way to celebrate your achievement and share your success with others. If your address has changed since the time you signed up, please contact us.
Where can I find my race results?
Your results can be found on the results page by the evening of the event (sometimes your results can appear within seconds of you crossing the finish line). Look for the results page in the event menu to find this. We also try to add results page onto social media and we will also email your race results after the event (within 48hrs). Please check your email (including your junk folder). Please search for info@run-fest.com
My results are not appearing on Power of 10, when will they be posted?
Once our timing company are happy that we have a full set of race results, the race director will send the results off to England Athletics. This normally happens the week after the event. On average it takes 10 days after the event for results to appear on Power of 10.
I am pregnant, can I defer my entry to the following year?
Yes, we are happy to defer your entry to the following year, please contact us.
Does everyone start at the same time? Can I start earlier or later?
There will be one start time per race distance. For our big events we may include start wave’s at different times but all of our races will start within 15 minutes of the start time. You cannot start before the start time due to marshals and medical staff not being in place. If you turn up late you will not be able to compete.
How do I change my predicted time?
If your predicted finish time has changed since registration, that’s not a problem. On race day, simply join the wave that you feel most comfortable running with. We use your predicted finisher time to calculate an even spread in our starting pens. You can change these pens on race day.
Where can I find the GPX/ KML information?
These files can be downloaded from the individual course page.
Where should I display my race number ?
For safety reasons, your race number must be clearly displayed on the front of your clothing during the event. Our marshals need to see this during the race and also course photographers need to see this.
Is this race on closed roads ?
The Richmond 10K is on fully road closed roads and paths inside Kew Gardens.
The Richmond Half and Full Marathon is on multi terrain paths.
When should I expect final instructions email?
We will send your final instructions 10 days before race day. Please check your email (including your junk folder). Please search for news@run-fest.com
Where can I find my race results?
Your results can be found on the results page by the evening of the event (sometimes your results can appear within seconds of you crossing the finish line).
Click here to select your events race results or…
We also try to add results page onto social media and we will also email your race results after the event (within 48hrs). Please check your email (including your junk folder). Please search for info@run-fest.com
My race time is wrong or not showing. How can I correct it?
To view your race results, please click this link.
If you need to correct any details in your results, contact the team at results@racetimingsolutions.co.uk.
What happens if I am late for the start?
If you are late and the race has started, you will not be able to run.
Alternatively we can offer you to do this race virtually. Please provide us with evidence (GPS/ Strava) and we be happy to post medal and t-shirt free of charge. Send information via our contact us page.
Do kids or family mile runners get medal and T-shirt?
Children will receive a medal at the end of the race. We do not provide a t-shirt for the family mile and kids mile.
If I have my race number do I need to check in?
If you have received your race number prior to the race there is no need to check in, we would advice you to arrive 1 hour prior to the star to allow enough time to warm up and using the facilities (using toilet or having a coffee).
How do I get to the race?
The Richmond Marathon, Half and 10K events all start in Kew Gardens and finish in an all-day family festival 1 mile away in Old Deer Park. The ONLY entrance open is Elizabeth Gate, Kew Green use address: 55, Kew Green, Richmond TW9 3AA. Click here for google maps and for What3Words use: plants.acid.remit.
BY CAR
Official event parking has now sold out. Please see the website here for detailed information and recommended car parks. Please note: Kew Gardens visitor car park will not be available on race day.
BY FOOT
KEW BRIDGE STATION: is 0.6 miles from Elizabeth Gate. Walk over Kew Bridge, turn right onto Kew Green then straight ahead to the golden gates!
RICHMOND STATION: Walk north-east on Kew Rd/A307 towards Sun Alley. Continue to follow Kew Rd for 1.6 miles. Turn left onto Kew Green and the entrance will be straight ahead.
BY BICYCLE
Why not cycle to Old Deer Park and then walk or take the 65 bus to Kew Green. It’s a perfect warm up for the legs!
BY TRAIN, LONDON UNDERGROUND & OVERGROUND
The closest train station to the start line is Kew Bridge followed by Richmond station. Sorry Marathon runners but the first train into Kew Bridge gets in at 8:16am from Waterloo, however the first train to Richmond gets in at 06:40. From there jump on the 65 bus from Richmond to Kew Green (or walk/jog). We recommend this for all Marathon runners and Waves 1 & 2 of the 10K and Half.
The closest tube is Kew Gardens, however TFL have part closures on the District and Piccadilly lines. District is closed between Earls Court and Ealing Broadway / Kensington Olympia / Richmond. The Piccadilly line is closed between: Kings Cross St Pancras and Northfields / Uxbridge. Click here for more closure information. For more information visit: https://tfl.gov.uk/plan-a-journey/ (TFL) or https://www.nationalrail.co.uk/ (National Rail).
BY BUS
Routes 237, 65, 110 and 267 stop at Kew Bridge Station. Route 65 between Ealing Broadway and Kingston, via Richmond town centre, stops outside Kew Green.
The above is correct on 10th June 2025 but is subject to change so please check your arrangements before departing.
We will send out this information in the final instructions email 10 days before the event. Please consider using the start line address and using google to help you decide which transport you would like to take.
Will race numbers or race packs be sent out in the post?
Race Packs will not be sent out in the post as in previous years.
Race packs for all adult events can collected on the day (on Kew Green) or from local running shops 2 weeks before the race. We will provide more information on this nearer the event.
Can a friend collect my race number?
Yes, a race number can be collected on a runner’s behalf. Please ensure the person collecting has the full name and date of birth of the registered runner.
What food or drink will be on the course ?
Expect a water station along the course and collect goodies at the end of the race after collectiong your medal. Due to littering, we do not provide food or gels at our races.
What is the the cut off time?
Here are the cut off times for our events.
10K = 1hr 40 mins
Half marathon = 3hrs 30mins
Full marathon = 6hrs
Runners may continue to run after this time but marshals and medical teams may have stood down. The runner will need to acknowledge this, remove their race number and release the organiser from liability.
What are the Pace makers times?
Depending on the size of the event we may have more or less pacers.
Generally, we provide the following pacing groups at our event:
For our Half Marathon race the pacing groups are1 HOUR 25 Mins, 1 HOUR 30 MIns, 1 HOUR 40 MIns, 1 HOUR 45 MIns, 1 HOUR 50 MIns, 2 HOURS, 2 HOURS 10 Mins, 2 HOURS 15 MIins, 2 HOURS 20 Mins, 2 HOURS 30Mins. For our 10K race we will have pacers in the following groups… 40 Minutes, 45 Minutes, 50 Minutes, 55 Minutes, 60 Minutes, 65 Minutes, 70 Minutes.
For our marathon race , we will have pacers in the following groups:
3 HOURS, 3 HOURS 15 MINS, 3 HOURS 30 MINS, 3 HOURS 45 MINS, 4 HOURS, 4 HOURS 15 MINS, 4 HOURS 30 MINS, 4 HOURS 45 MINS, 5 HOURS, 5 HOURS 15 MINS, 5 HOURS 30 MINS
How can I volunteer as a pace maker?
Our pace makers are provided by a company called Xempo. Get in touch with them directly here: https://www.racepacing.com/events/
I am injured, what are my options?
We are sorry to hear about your injury, and we wish you a smooth and speedy recovery. As per our terms and conditions, we’re unable to make changes to entries once the 14-day cooling-off period has passed. However, you are very welcome to complete the race virtually in your own time. Once you’ve done so, please send us evidence of covering the distance, and we’ll be happy to post your medal and event t-shirt (if a t-shirt is included as part of the event).
You may also want to consider volunteering at one of our events. Our volunteers receive a free entry into a future event. Click here for more info.
How can I follow runners on the day ?
Please note that it may be difficult to follow runners along the course on race day, as the route may cover a long distance and access points can be limited.
We do not have an app that will follow runners.
To help friends and family track your progress, we recommend that runners share their live location using WhatsApp or a tracking app like Strava Beacon. This is a great way to stay connected and make it easier for supporters to cheer you on along the course or meet you at the finish line.
Is there an app for spectators to follow runners?
We do not have an application that will allow spectators to follow runners. This means it may be difficult to follow runners along the course on race day, as the route may cover a long distance and access points can be limited.
To help friends and family track your progress, we recommend that runners share their live location using WhatsApp or a tracking app like Strava Beacon. This is a great way to stay connected and make it easier for supporters to cheer you on along the course or meet you at the finish line.
I was not able to participate on the event, can I still get the t-shirts?
Absolutely, contact us here with your t-shirt size and delivery address, we will be happy to post it free of charge.
Do you have a waiting list ?
We don’t operate a waiting list for our events. However, you might still be able to join the event through one of our charity partners. You might be surprised the fundraising targets are often lower than those of many other charities. Please refer to our charities page in the menu.
Can I change the size of my t-shirt ?
Yes, if it is not the right size for you and you have already left the event village, contact us here and we will post the correct size for you.
Can I change my distance for the race?
Race changes are subject to safety regulations and participant limits and are not guaranteed. If you need to change your distance we will do our best to facilitate if we have space, however if your desired distance has sold out then this will not be possible. To request a change, please contact us here
Can I drop down my distance on race day?
Changing your race distance on the day may not be possible due to safety regulations and capacity limits. However, if you feel unable to complete the full distance during the event, you are welcome to switch to a shorter distance. Please note that it is your responsibility to follow the correct route and signage for the distance you choose to run. Our marshals will continue to direct participants based on bib colour, so be sure to navigate accordingly if you change distance mid-race.
Can't find my confirmation email?
Please check your email (including your junk folder). Search for info@run-fest.com. If you entered via a third-party seller you may want to search findarace or lets do this. If you cannot find it, please contact us here with your full name and email used to register.
How do I qualify for a free elite place?
You can now get free entry in our RUN-FEST events (inc. Richmond/ Kew/ Worthing Half Marathon and Kew/ Worthing/ Richmond 10k).
Athletes must have ran a qualifying time on a UKA measured course (or equivalent) recorded in the last 2 years and must be present on the Power of 10 website.
We require you to make contact with us 1 month before the event. We reserve the right to not accept everyone who enters and the below are only guidelines. The race directors decision is final. Click here to view the qualifying times and full details.
Lost property
If you’ve lost something at one of our events, feel free to contact us here with a description of the item and where you think it may have been lost. If anything matching your description is handed in, we’ll do our best to reunite you with it.
How can I get my charity officially involved with the event?
Head to our charity page for more information on how to get your charity involved in one of our events.
Who can I contact for partnership or sponsorship ?
Please contact us here and select general enquiries. Please provide some information about the company and how they would like to get involved.
How do I make complaint?
Please contact us here and a member of the team will be happy to assist.
What are the roads closure and time?
We add road closures onto the website at least 1 month before an event. We add these pages to the menu of the event. If you are having problems finding it or have any questions about them, please contact us here.
How do I get out of my house if road is closed ?
We aim to cause as little inconvenience as possible and fully understand that local residents may occasionally need access to roads that are closed during the event. Our course manager will do their best to find a safe solution that works for both residents and our runners.If you know in advance that you’ll need access, please contact us here with the following details:
Contact name, contact telephone number, the road you need access to and the time(s) you’ll need access.
I haven't received any information about the race, how do i get it?
Apologies if you haven’t received the information after signing up. Please contact us here and include the following details: Your full name, the email address used to register, whether you purchased the race entry via a third party (i.e. Findarace or Letsdothis). We’ll be able to check our records and provide you with the necessary information.
I have signed up with charity, what do I do if I can't run?
If you are a charity runner, please contact your chosen charity directly, they will look after your registration and support. You can find their contact details on our Charity Partners page.
If you are still having problems, please contact us with all the information you have from the charity you contacted.
Where is the best viewing point for a wheelchair user ?
Please contact us here to answer this question. Please select the event you require information on.
What time am I supposed to arrive on race day?
For our events where the start line is easily accessible we recommend arriving at least 1 hour before the event to allow enough time to collect your race number (if you haven’t already), use the toilets, drop off your bag, and make your way to the start line.
For our events inside Kew Gardens we advise you arrive 1 hour before your start wave opens to allow enough time to get to the start location which is a 15 minute walk from the main entrance.
How do I contact your head of charity?
Please contact Jade on charities@run-fest.com
How can I find out what personal information you may hold on me?
Please contact us or call our office and we will be able to assist you.
For more information on our privacy policy please click here.
Where can I park?
RICHMOND RUNFEST PARKING 2026
Parking can be purchased when you sign up to the event via our registration system. If you have signed up already without purchasing parking but now wish to do so, please go to your confirmation email (search ‘Richmond confirmation’ to help find it) and click on the shop button.
For alternative parking options can be found on this page: https://run-fest.com/parking/
Please note: All start lines are inside Kew Gardens (Elizabeth Gate/ Kew Green entrance).
Kew the Run & the Richmond 10K finish inside Kew Gardens.
Richmond RUN-FEST half & full marathon Tip:
The finish line is Old Deer Park, Richmond. We suggest parking in Richmond so you are closer to your vehicle after you finish. You could then get a bus (65 or 110) to Kew Green.
Richmond RUN-FEST Half and full Marathon finish line is in Old Deer Park, Richmond. We suggest parking in Richmond so you are closer to your vehicle after you finish.
CARPARKS IN BRENTFORD (CLOSEST TO KEW GARDENS/ KEW GREEN):
CARPARKS IN RICHMOND (CLOSEST TO RICHMOND
RUN-FEST FINISH LINE:
Is there event parking?
RICHMOND RUNFEST PARKING 2026
Parking can be purchased when you sign up to the event via our registration system. If you have signed up already without purchasing parking but now wish to do so, please go to your confirmation email (search ‘Richmond confirmation’ to help find it) and click on the shop button.
For alternative parking options can be found on this page: https://run-fest.com/parking/
Please note: All start lines are inside Kew Gardens (Elizabeth Gate/ Kew Green entrance).
Kew the Run & the Richmond 10K finish inside Kew Gardens.
Richmond RUN-FEST half & full marathon Tip:
The finish line is Old Deer Park, Richmond. We suggest parking in Richmond so you are closer to your vehicle after you finish. You could then get a bus (65 or 110) to Kew Green.
Richmond RUN-FEST Half and full Marathon finish line is in Old Deer Park, Richmond. We suggest parking in Richmond so you are closer to your vehicle after you finish.
CARPARKS IN BRENTFORD (CLOSEST TO KEW GARDENS/ KEW GREEN):
CARPARKS IN RICHMOND (CLOSEST TO RICHMOND
RUN-FEST FINISH LINE:
How can I volunteer?
Any community events like ours cannot happen without the help of volunteers.
We would love to have you as part of the team.
Volunteer posts vary in time, so even if you have a couple of hours to offer we would love to have you!
Roles vary from welcome marshals, course marshals, baggage, water-station and finish line volunteers. Also volunteers get a free entry into a future event!
For more information and to sign up visit our volunteer page: https://riverthamesrunning.co.uk/get-involved/volunteer-us/
Do I get a medal?
Yes, all runners who complete the distance will receive a medal at the finish line from one of our amazing voluneers.
Can I run with a buggy, pram or dog?
No, you cannot run with a pram/ buggy or dog in an official Run England race (like ours). UK Athletics (UKA)/ Run England rules prohibit it. Specifically, Rule s6 states that pushing anyone in a buggy, stroller, or similar device is not permitted in any race held under UKA Rules of Competition. We love dogs, babies and wheeled based transport but we cannot allow them in our races.
What happens if I turn up late or miss the start?
Sadly if you turn up late and miss the start of the race, you will not be able to officially run. We need to know where all our runners are on the course so it’s important of marshals know who the last runner is. Marshals are amazing volunteers so once the last runner passes them, we stand them down. We cannot allow any late runners run the course without marshals for health and safety reasons. We advise all our runners to turn up an hour before the race to avoid to being late.
Is there disabled parking available?
We offer disabled parking in our event parking which can be purchased when you sign up to the event via our registration system. If you have signed up already without purchasing parking but now wish to do so, please go to your confirmation email (search ‘Richmond confirmation’ to help find it) and click on the shop button in the email.
Please note, once the event parking sells out, we cannot offer this.
For street disabled parking, we advise you check out the blue badge website for public local spaces near Kew Green/ Elizabeth Gate (search Gloucester Road).
For the Richmond half and full Marathon, please note that due to the course using the Ferry Lane car park on the Sunday and Elizabeth Gate, these disabled spaces will not be available (Use Gloucester Road or other local spaces).
https://bluebadgeparking.com/view/51.44252%2C-0.422239%2C51.512442%2C-0.177793/road
We can on guarantee disabled parking amongst our official parking. Once our official car park is full we can only advise you to use the internet to find local disabled parking. Please note that sometimes the nearest disabled car park space might not be available due to road closures. For disabled car park options, please visit: https://bluebadgeparking.com/
If I bought official parking, when will parking information be sent out?
If you bought official event car parking from us (either in your registration sign up or in our shopify store) then parking information will be sent out to you at least one week before the event. You’ll receive an email from info@run-fest.com so please search your junk emails in case it has been sent there.
Do I need to purchase a ticket for myself if my child is in the kids race?
Yes, everyone participating in the race is required to have a registration. They will all need to have a race number to be allowed to run.
What is the minimum age that you can enter a 10K?
Participants must be over the prospective ages on the day of the event the participant is registered to: 18 or over for the Marathon, 17 or over for the Half Marathons, 15 or over for any of the 10K events.
What is the minimum age that you can enter a half marathon?
Yes, everyone participating in the race is required to have a registration. They will all need to have a race number to be allowed to run.
What is the minimum age that you can enter a marathon?
Yes, everyone participating in the race is required to have a registration. They will all need to have a race number to be allowed to run.
What electrolytes will be available on the day?
Electrolytes Boost but only at certain stations. Please see event page for more information.
At what points on the course are there toilets available for runners?
There is toilets in Lower Nursery at the event village for before and after the race in Old Deer Park. On the course there are toilets at each of the Aid Stations as well as the toilets inside Kew Gardens
Course toilets:
10k – 4.7 km (Orangery) & 9km (Friars Lane)
Half Marathon – 2.2miles (Lion Gate), 3 miles (Victoria Gate), 6.4 miles (Friars Lane), 7.5miles (River Lane) 9.7 miles (Riverside Drive), 11.4 miles (River Lane), 12.5 miles (Friars Lane)
Marathon – 3.2miles (Lion Gate), 4 miles (Victoria Gate), 7.7 miles (Friars Lane), 11.5 miles (Lower Ham Road), 14.5 miles (Barge Walk), 20 miles (Skerne Road), 22.8 miles (Riverside Drive), 24.5 miles (Petersham & Ham Sea Scouts)
Please do not use public places such as any of the trees or bushes.
Is it okay for a friend to pick up my race pack? What information do I need to pick up a race pack for a friend?
Yes, race numbers can be collected on behalf of a runner, make sure to have runners full name, DOB or the confirmation email.
Is it okay for a friend to pick up my race pack? What information do I need to pick up a race pack for a friend?
Yes, race numbers can be collected on behalf of a runner, make sure to have runners full name, DOB or the confirmation email.
I have picked up an injury. Is it okay for me to still compete?
If you’ve picked up an injury, it’s your responsibility as a runner to decide whether you’re fit to take part. We do recommend checking with a medical professional first, just to be on the safe side. Please also remember that all participants must still finish within the official cut-off time.
If you’re unable to run on the day, we offer the option to complete the race virtually instead. Once you’ve provided evidence showing the distance covered, we’re happy to post out your medal and t-shirt (if it’s part of your race pack)
I am a visually impaired and run witn a guide. Can I still run?
Yes, you are absolutely welcome to register yourself for the race. Once you’ve completed your registration, please contact us so we can provide a complimentary code for your guide runner.
Where can I meet a runner after the event?
The best place to meet is by baggage at the end of the finish line at Old Deer Park. Runners will have their baggage back so you can contact them via their phone. Alternatively, why not agree a location in Old Deer Park village like the stage, toilets or information tent.
Can Wheelchair users and Frame Runners enter Richmond RUN-FEST?
Wheelchair users and Frame Runners are welcome the Richmond 10K, however our Richmond Marathon and Half Marathon are multi-terrain courses and very challenging for a Wheelchair or Frame Runner user. If considering the Richmond Half or Richmond Marathon, please contact us in advance so we can inform you of the difficulties prior to registering.
Can I compete with a motorised wheelchair?
Sadly not. Our UKA license only permits self-propelled racing wheelchairs so we can not permit motorised devices in any of our events.
Are crutches, framers or walkers (non motorised or geared) allowed at any of the events?
Do you provide disabled toilets?
For all our events inside Kew Gardens (Kew The Run’s Kew Gardens 10K, Kew Gardens Half and Richmond 10K) there are disabled toilets on site and around the course. For the Richmond Marathon and Half Marathon there are disabled toilets at the start and finish venues.
Do you have changing facilities?
There are no designated changing facilities.
Do you provide a multi faith prayer space?
Only inside Kew Gardens. If required please get in tough so we can advise of the location.
Is there a disability hub or help station on site or on route?
Are the drink stations accessible for wheelchair users on the 10k race?
Is it possible to push a wheelchair on the route?
Yes, this is possible. Both the wheelchair user and the person pushing will both need to be registered.
